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Frequently asked questions

The questions people ask most before trying Nempra Measure or Nempra Print. Something missing? Email us and we'll answer it directly — and add it here.

General

Is Nempra Software affiliated with WooCommerce or Automattic?

No. Nempra Measure and Nempra Print are independent plugins built for the WooCommerce platform, not by the company behind it. "WooCommerce" is a trademark of Automattic; Nempra Software has no official affiliation.

Who builds and supports these plugins?

Nempra Software — a small, independent line of WooCommerce plugins. Each one starts as a genuinely useful free Lite edition, with an optional Pro upgrade for stores that need more automation. Support goes straight to the person who wrote the code, at support@nempra.com.

What's the real difference between Lite and Pro?

Lite isn't a crippled trial — it's the real calculator or the real packing-slip printing, usable for free, forever, with no site limit. Pro adds the automation that matters once volume grows: for Measure, that's variable products and per-variation pricing rules; for Print, that's bulk actions, CSV export, workflow tracking and the browser-based Print Station. See the full feature comparison on the Measure and Print pages.

Do I need both plugins, or can I use just one?

Just one is fine. Nempra Measure and Nempra Print solve two separate problems — pricing by measurement, and printing/tracking orders — and neither depends on the other. The Measure + Print bundle exists purely as a licensing convenience for stores that want both.

Pricing & licensing

How does per-site licensing work?

A Pro license covers a fixed number of WordPress/WooCommerce installs — 1, 5 or 25 sites, priced accordingly on the pricing page. "Site" means one live install; staging or local copies of the same store don't count against your limit. It's an annual license, renewed yearly.

Can I try Pro before paying?

There's no separate trial. Lite is free forever with no feature countdown, so you can fully evaluate the core calculator or printing workflow before upgrading. When you're ready for Pro, buy directly from the pricing page.

What if I need a refund?

Pro purchases (including the Measure + Print bundle) come with a 14-day money-back guarantee. If something isn't working as expected and we can't resolve it, email support@nempra.com with your order details and we'll refund you — no ticket queue, no waiting on a policy page.

Technical & compatibility

Why don't I need PrintNode for automatic printing?

Print Station (a Nempra Print Pro feature) runs in a Chrome tab on any always-on computer you already have. With Chrome's kiosk-printing mode enabled, that tab polls the print queue and sends new packing slips straight to the computer's own default printer — no confirmation dialog, no cloud print broker subscription sitting between your store and the printer.

Which WordPress and WooCommerce versions are supported?

Both plugins require WordPress 6.5 or later and PHP 7.4 or later, and need WooCommerce active to run at all. They're tested up to WordPress 7.1, the current release, and updated as new WordPress versions ship.

Will my settings carry over if I upgrade from Lite to Pro?

Yes. Pro is a separate, paid plugin that reads the same settings and product data as Lite, so upgrading is a drop-in replacement — no reconfiguration, no re-entering your packing-slip layout or measurement rules.

Still have a question?

Email support@nempra.com with your store URL and what you're trying to do — you'll hear back from the person who actually builds these plugins.

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